Terms & Conditions
By signing up to our website and purchasing products from Gujarati Rasoi Ltd, you are agreeing to the terms and conditions of sale, which apply to all transactions on Gujarati Rasoi Ltd.
Signing up to the service means we must have the following information:
• Your address, including the postcode of the billing address associated with the payment card.
• Your home telephone number
• Your email address, so we can supply you with important information such as your order confirmation and changes to the Gujarati Rasoi Ltd Home Delivery Service
Gujarati Rasoi Ltd sells goods via our website to the end user and they should not, in any way, be resold without our prior written consent. There shall be two stages of order confirmation. The first shall be the ‘on screen confirmation’ immediately after the payment has been received, and the second shall be an email to confirm your full order details. We do not hold your payment details from any previous orders. Therefore, every purchase at Gujarati Rasoi Ltd shall require new payment details entered. It is your responsibility to keep your password secure.
2. Product Prices
The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. Your credit card shall only be charged for items dispatched to you. Due to differing product promotions the prices displayed on the website may vary to prices in our retail stores and independent outlets selling our meals.
Our minimum order for free delivery is £40.00 for the areas stated on our website. If shortages of a product mean that the total price of the dispatched goods fall below any delivery threshold, Gujarati Rasoi Ltd shall honour the original delivery charge. Prices of goods does not include the delivery charge.
All of our food products are zero-rated for VAT.
Our VAT Registration Number is GB 931842915.
Gujarati Rasoi Ltd uses its own carrier and third party couriers to deliver all items purchased from Gujarati Rasoi Ltd.
If no special instructions are added during the delivery details screen of the order process, as the customer you are agreeing to sign for the delivery. No order shall be returned to the depot; they shall be left at the delivery address and chargeable to you, the customer. Special requirements shall be followed, but please make sure that they are deemed ‘reasonable’ e.g. instructions to knock at a neighbour’s house should mean it is within short walking distance of your property, and does not involve the courier travelling any further.
We shall attempt to contact you prior to the driver leaving a failed delivery, because we want to make sure that the service works for you, but we can’t guarantee we shall be able to get hold of you. We reserve the right to restrict deliveries in certain areas and this includes the right to withdraw the service altogether, depending on the demand on our kitchen.
4. Cancelling an order
(United Kingdom Distance Selling Regulations)
As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to www.dti.gov.uk Orders can be cancelled before12pm on the day before you are expecting delivery.
5. What if I’m not happy with my goods?
Our refund policy
If you are unsatisfied with any of the items in your order or any part of the delivery service from Gujarati Rasoi Ltd please contact us - either by emailing us via the Contact Us page of the website.
As we sell perishable goods, we ask that you - the customer - inspect the food once you have opened the box. If you are unhappy with the goods, please contact us immediately
email@example.com. We shall be happy to exchange or refund any item you feel does not meet our quality standards, or any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. Obviously we shall not charge you for incorrect item. We operate an open and honest policy at Gujarati Rasoi Ltd and will work our hardest to make sure we can accommodate and act on any problems or suggestions.